Ep 49: How to Elevate Your Client Experience with Systems, Workflows, & Tech

Episode 49: How to Elevate Your Client Experience with Systems, Workflows, & Tech

Episode 49: Kate Guillen

Overview

Welcome to the Financial Advisors Want to Know Podcast! I’m Catherine Tindall, CPA with Dominion Enterprise Services, where we help financial advisors navigate income tax planning and compliance.

Today’s guest is Kate Guillen, founder of Simplicity Ops and an expert in AdvisorTech, operations, and workflow optimization. With over a decade in investment management, Kate has helped 50+ firms build scalable operational systems to streamline client service, efficiency, and profitability.

Key Takeaways:

✅ Maximize Your CRM: Your CRM should be more than a database—integrate tools for scheduling, workflows, and client communication.
✅ Data Integrity First: Keep your CRM clean and organized with standard operating procedures (SOPs) to maintain accuracy.
✅ Streamline with Integrations: Use tools like G-Reminders, Bento Engine, and FinMate to automate scheduling, reminders, and note-taking.
✅ Maintain and Audit: Systems evolve—regularly review and update workflows to keep them aligned with your business.
✅ Don’t Overhire — Optimize: Follow the IDEOS model: Integrate, Delegate, Automate, Outsource, then Staff to scale efficiently.

Connect with Kate

🌐 Simplicity Ops
🔗 LinkedIn
🛠 G-Reminders
📚 RIA OS Community

Connect with Catherine

🔗 LinkedIn
📩 Newsletter
📧 admin@dominiones.com

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